Details

Major Responsibilities:
Business Role

Contribute to the performance of Distribution Marketing unit by giving first level assistance to Director and manage the director's office and assist to decrease Director workload and improve effectiveness of the director's office and department in support of the delivery of key objectives.

Responsibilities

1. DIRECTORS OFFICE

• Provide first level assistance to the Director
• Implement & manage appropriate working processes for the Directors office
• Manage Directors Calendar and agenda
• Control and manage approval processes and internal company administration,including contract signatures
• Manage electronic and physical filing of all important internal documentation for reuse or reference.
• Ensure Director's administrative processes and approvals are upto date in a timely and accurate manner
• Manage Director Travel schedules and arrangements
• Ensure smooth communications and provide logistical support whilst Director is on business travel.

In order to

• Diminish the work load of the Director and improve efficiency and delivery of the area taking on secondary responsibilities.

2. INTERNAL COMMUNICATION AND PRIORITISATION

• Manage verbal, written communication of the Director
• Control and follow up on outstanding issues, email, prioritisation.
• Manage delegation of actions to appropriate direct reports from different top management commitees ( Distribution and Marketing, MMM, EXCOM)
• Co-ordinate reporting and follow up on delegated issues
• Consolidate bi weekly report and projects list for DIstribution and Marketing meetings
• Co-ordinate internal departmental briefing meetings and management decision committees and follow up on action items with direct reports.

In order to

Ensure effective and rapid communication improve ensure appropriate delivery of the unit against company priorities and objectives.

3. CUSTOMER RELATED COMMUNICATIONS

• Co-ordinate and manage Directors communication with Airline customers
• Co-ordinate Information flow and meetings on customer priorities and customer issues with

customer facing departments account mangement regions, market management regions.

• Co-ordinate Airline and Travel Agency DIstribution sales event once a year
• Support Director in preparing external communication and events.
• Co-ordinate and prepare presentations for external events.
• Co-ordinate and prepare customer meetings, dinners, hospitality.

In order to

Ensure effective and rapid effective customer communication, responsiveness and strong customer relationships.

Requirements:
Education

Tourism Diploma or equivalent Business Administration diploma.

Work Experience

3 years Executive Assistant experience and Travel Industry Company or Airline background would be an asset.

Business Understanding

Good knowledge of Business process management and basic knowledge of Amadeus Products.

Skills

• Writing Skills
• Communication Skills
• Organisational Skills
• Proactivity and initiative a must

Languages

• English: Fluent (other languages an asset)

Computing

• PC skills: Advanced

De Amadeus IT Group SA - hace 11 meses