Over twelve years’ experience working cross-functionally with multiple departments in consumer tech. Main roles consisted as a new employee trainer, Help Desk, Sales Representative and Customer Service Agent among others. With a record of maximizing efficiency and productivity through effective oversight of customer relations operation.
In-depth knowledge of principles and processes of customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Energetic, results-driven professional with a track record of working well without supervision.
Proven to Ability to excel in a fast-paced, dynamic environment.
Proficient in conferring with customers in person or by telephone to provide information about products or services.
Recognized for effective diagnostic and problem-solving capabilities.
Exceptional relationship-building skills with a passion about technology.